What does dispatch actually get after a call?

Right after the call, your dispatcher has the trip sheet, the recording and the transcript. Your passenger is booked. With your reservation software, the trip is also written straight in.

Set up for your company, AI Chauffeur answers in your company name, takes the whole reservation and quotes from your rate sheet. Answers every call. Quotes your rates. Books the trip. Here is what the trip sheet carries.

1. The trip: date, time, pickup, extra stops, drop-off, and whether it is airport, hourly or point to point.
2. The party: the number of passengers and the number of bags.
3. The vehicle it picked from your own fleet list to fit the passengers and the bags.
4. The details your chauffeur needs: flight number, meet-and-greet or curbside, child seats, gate codes and notes for the chauffeur.
5. The caller's name and cell.
6. The recording and the transcript of the call.

Some trips come with a flag for dispatch. That happens when a price is not on your rate sheet, when no vehicle on your fleet list fits the passengers and the bags, or when a name or an address was still unclear after it asked once more. It does not guess. It flags it and leaves it for dispatch.

The recording matters. If something on the sheet looks off, dispatch can play the call, hear exactly what the caller said, and call the customer back.

Not every call is a new trip. When a caller is calling about a trip already on the books, such as where's my car, a change, a cancel, a billing question or a lost item, it takes the message and sends it to dispatch right away. It never changes or cancels a trip itself.

Every new trip is read back to the caller before it is booked, and your passenger has the booking on their phone. So the caller and dispatch are looking at the same trip.

What stays with your team: Your team handles dispatch, trip changes, cancellations and payment. Your dispatcher assigns the car and the chauffeur. AI Chauffeur does not dispatch. It sends your dispatcher a complete trip sheet, so the work starts from a full reservation instead of a voicemail.