Built to order
What it can do for your company
Every company runs its phones a little differently. These are set up for your company when we build your desk. Live transfer, repeat callers by name, account and card lookup, your CRM, Spanish, a second brand — your words, your rules, your policies.
Last updated 13 September 2026
Set up for how your company runs its phones.
| Option | What it does |
|---|---|
| Live transfer | Live transfer to your owner, your on-call person, or your dispatcher — any time, or only when the caller needs a person. |
| Backup or full line | Take every call your office can't get to — all day as your backup line, or as the whole reservation line so your people only dispatch. |
| Repeat callers | Recognize repeat callers by their phone number and greet them by name. |
| Account and card lookup | Look up the customer's account and the card on file. |
| Your software | Connect to the software you already run your trips in, so the trip lands where your dispatcher works. |
| Driver on duty | Send the trip straight to the driver on duty. |
| Affiliate calls | Take affiliate calls and book the farm-in like any other trip. |
| Spanish | Take calls in Spanish. |
| Second brand | A second number for a second company or brand — same desk, different name. |
| Your words | Say things the way your dispatcher says them. Your words, your rules, your policies. |
| Call recordings | Every call recorded, every trip sheet kept, so you can hear any call back. |
FAQ
Questions operators actually ask.
Can it transfer to a person?
Yes, once it is set up for your company. It hands the call to your owner, your on-call person, or your dispatcher — any time, or only when the caller needs a person.
Does it know repeat customers?
It can. It is set up to recognize repeat callers by their phone number and greet them by name.
Can it work with the software I already use?
It can be connected to the software you already run your trips in. Then the trip lands where your dispatcher works.
Does it speak Spanish?
It can take calls in Spanish. It is turned on when we build your desk.
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