What happens when a caller wants to change or cancel a trip?

It takes the message and sends it to dispatch right away. It never changes or cancels a trip itself, because trip changes and cancellations stay with your team.

Set up for your company, AI Chauffeur answers every call in your company name. Most calls are new trips, and for those the job is three beats. Answers every call. Quotes your rates. Books the trip. But some callers are calling about a trip that is already on the books. Here is how those calls go.

1. It picks up in your company name and finds out what the caller needs.
2. The caller says it is about an existing trip. Move a pickup from 4 to 5. Cancel Friday's airport run. Add a stop on the way.
3. It takes the message the way the caller says it.
4. It sends the message to dispatch right away, so your team can get back to the customer and handle it.

It does not tell the caller the change is made. It does not cancel anything. A message taken is not a change made. A change is real when your team makes it and tells the customer.

The same thing happens on the other calls about trips already booked: where's my car, a billing question, a lost item. Each one is taken as a message and sent to dispatch right away.

Why build it this way? Because a change touches things only your team can see: which car is free at the new time, which chauffeur is on it, what was already charged. Those calls belong with the people who run the schedule.

New trips are different. On a new trip it takes the whole reservation, picks the vehicle from your fleet list that fits the passengers and the bags, quotes from your rate sheet, reads the trip back and books it. Right after the call, your dispatcher has the trip sheet, the recording and the transcript.

What stays with your team: Your team handles dispatch, trip changes, cancellations and payment. Your dispatcher assigns the car and the chauffeur. AI Chauffeur does not dispatch. It makes sure a change or cancel call still gets answered, and that dispatch hears about it right away.