What if the caller has a question it can't answer?

It does not guess. When a caller asks something it can't answer, AI Chauffeur puts the caller through to your team.

Set up for your company, it answers in your company name, takes the whole reservation and quotes from your rate sheet. Answers every call. Quotes your rates. Books the trip. Most questions on a booking call are about the trip itself, and it handles those from what your company gave it at setup: your company name, your service area, your fleet and your rate sheet.

Here is how the hard questions go.

1. A caller asks something outside what it knows. It does not make up an answer.
2. It puts the caller through to your team, so a person can answer it.
3. A caller asks for a person outright. Same thing. It puts the caller through to your team.
4. A caller asks for a price that is not on your rate sheet. It flags it for dispatch. It never makes up a price.
5. A name or an address is unclear. It asks once more. If it is still unclear, it flags it for dispatch instead of guessing.

Some questions are about a trip already on the books. Where's my car. Can I move my pickup. What did I get charged. Those are not questions it answers. It takes the message and sends it to dispatch right away. It never changes or cancels a trip itself.

Why does it work this way? Because a wrong answer costs more than a transfer. A made-up price or a made-up pickup time turns into a problem at the curb. A flag or a transfer turns into a quick call from your team.

Every new trip it books comes with the full record. Right after the call, your dispatcher has the trip sheet, the recording and the transcript. Dispatch can play the call and hear exactly what the caller asked.

What stays with your team: Your team handles dispatch, trip changes, cancellations and payment. Your dispatcher assigns the car and the chauffeur. AI Chauffeur does not dispatch. Anything it can't answer comes to the people who can.