Can it take more than one call at a time?

Yes. When AI Chauffeur is set up for a company, it picks up every call, even when several callers ring in at the same time. Dispatch slammed? It still answers every call in your company name.

Think of a busy Friday night. Your office is on one call and two more are ringing. Each of those callers is answered and gets the same full reservation call.

Here is what happens on every call, one or several at once:

1. It answers in your company name. You pick the coverage: 24/7, only after hours, or only the calls your office misses.
2. It takes the whole reservation: airport, hourly, point to point, extra stops, meet and greet or curbside, sedan to 56-passenger coach.
3. It quotes from your rate sheet, by vehicle and time of day, in your service area. A trip your rates don't cover goes to your dispatcher to quote. It never makes up a price.
4. It reads the trip back and books it.
5. Right after the call, your dispatcher has the trip sheet, the recording and the transcript.

Answers the call. Quotes your rates. Books the trip. That is the job on each call, and a busy hour does not change it.

A busy hour just means more trip sheets, one for each call. Each one has its own recording and transcript, so your dispatcher can see exactly what each caller asked for. There is no pile of voicemails to call back.

If a caller asks for a person, it can put the caller through to your team. Every vehicle in your fleet is quoted, so a caller on a busy night still gets a price from your own rate sheet.

What stays with your team: your dispatcher assigns the car and the chauffeur. Your team handles dispatch, trip changes, cancellations and payment. AI Chauffeur takes the reservation and books the trip.